PAYMENTS & ACCOUNT HELP

Payments, access and refund requests.

If you paid and cannot get into FreeFlow, contact us before making another purchase.

Paid but cannot sign in?

Use Already paid? Sign in on the homepage with your purchase email and the password you chose. Sign-in requires both email and password. If activation or password setup failed, email support@freeflowai.app with your purchase email and Paystack reference. We can check the receipt and review access. Do not send your password, backup code, card number or API keys.

Your purchase

FreeFlow is a one-time digital-access purchase for the offer shown at checkout. There is no monthly FreeFlow renewal. Check the actual charge currency and total before authorizing payment. Your bank may apply conversion or other fees. Your receipt is the record of the amount collected.

Requesting a review or refund

Tell us whether the problem is a duplicate payment, an incorrect charge, missing access or another issue. Include the relevant reference and a clear description. We investigate the receipt and circumstances. Refund requests are assessed according to the facts and applicable law; there is no automatic refund button or blanket promise that every request is approved.

Do not pay a second time to recover a confirmed purchase. If a payment is still pending, check its status first. If a refund is approved, timing depends on the payment provider and bank. Refunded or disputed purchases may have access withdrawn, as described in the terms.

What access covers

The membership covers the FreeFlow features described in the offer and terms of use. Third-party tools have their own accounts, allowances, charges and licences. FreeFlow does not process refund requests for purchases made directly from those providers.

Your rights

Nothing on this page excludes rights or remedies that applicable consumer law does not allow a business to exclude. If you have a complaint, contact us with the details so we can review it.